RRC 1258 Support in English > Configuration of Routers, Firewalls, etc

RRC Connectivity Problem

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w9ac:
One of our remote site users is in Cancun, trying to use his RRC from a condo to connect back to the remote site in FL.  He's an experienced RRC user and routinely operates remote. 

He can obtain a solid green PWR LED connection indication, and perhaps 20% of the time he can connect to the site.  But for the most part, he cannot connect.  When he can't, the yellow LED on the RJ-45 jack flashes yellow.  The RRC manual states that this is a SIP error. 

TelMex is the cable modem ISP in Cancun.  He can ping the remote site and connect to the site's VNC and TeamViewer apps with no trouble.  Ping times are about 100 ms.

Any clues to localize a problem where the PWR LED is solid green, yet there's a flashing yellow LED SIP error?

Paul, W9AC

dj0qn:
Paul,

What does the status page of his and the radio RRC say when he tries to make a connect?
You can perhaps locate the problem there.

Are you using port 5060 for SIP?

73,
Mitch DJ0QN / K7DX

w9ac:
Mitch,

We use the following for port-forwarding at the remote site's router.  These ports are set based on Elecraft's recommendation for use with the RRC:

RRIG_cmd 13002 (UDP and TCP)
RRIG_audio 13001 (UDP and TCP)
RRIG_sip 13000 (UDP and TCP)

I have asked him for a print screen of the status page and will attach when received.  Many thanks, Mitch.

Paul, W9AC

w9ac:
Status page attached...

dj0qn:
Does he have access to the router where he is?

73,
Mitch DJ0QN / K7DX

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