Author Topic: Failed updating using USB  (Read 4496 times)

4Z4OQ

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Failed updating using USB
« on: 2011-02-08, 16:16:27 »
Hi

I am totally new with remote and got the RRC last month visiting USA. I am also not big expert on computers but have some help from my IT co-work. I connected the equimpnet to the web and the USB cable to my laptop computer. Win7-32bit
When starting to install the new F/W i can see the green bar moving and then get a "failed programming new firmware: write failed" messge.

Please help

Jan (Microbit)

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Re: Failed updating using USB
« Reply #1 on: 2011-02-08, 16:51:40 »
From which version do you upgrade? How long does the green bar move before "write failed"?
Always include type of hard/software and version when asking for support.

4Z4OQ

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Re: Failed updating using USB
« Reply #2 on: 2011-02-08, 16:58:37 »
thanks for quick answer!! -  From v1.8 - the bar in moving 5 sec...

Jan (Microbit)

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Re: Failed updating using USB
« Reply #3 on: 2011-02-08, 17:11:26 »
thanks for quick answer!! -  From v1.8 - the bar in moving 5 sec...
v1.8 of the RRC? Can't be that old  ;)

And about the bar: You mean that it stops far from its rightmost position?
Always include type of hard/software and version when asking for support.

4Z4OQ

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Re: Failed updating using USB
« Reply #4 on: 2011-02-08, 17:29:13 »
you are correct - the v1.8 is the setup manager vertion.

here is a picture of the ver i can read

4Z4OQ

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Re: Failed updating using USB
« Reply #5 on: 2011-02-08, 17:30:50 »
the bar stop about 2cm after its starting

Jan (Microbit)

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Re: Failed updating using USB
« Reply #6 on: 2011-02-08, 19:03:35 »
Can't say what could be the cause of that behaviour. I will look into it tomorrow at work. Meanwhile if you would like to upgrade now you could configure the RRC's network using the Setup Manager and then upgrade via its built in web server.
Always include type of hard/software and version when asking for support.

Jan (Microbit)

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Re: Failed updating using USB
« Reply #7 on: 2011-02-09, 09:12:31 »
you are correct - the v1.8 is the setup manager vertion.
I have complied a new version(1.9) of the Setup Manager, which might give an error code when this occurs, which in its turn might help understanding what happens.

This is how it looked when I forced it to fail:(the version info says 1.8 still, changed that after):



You can find a new installation here: http://www.remoterig.com/downloads/MicrobitSetupManager_v1.9_2011-02-09.zip, and also the program's exe file here: http://www.remoterig.com/downloads/MicrobitSetupManagerEXEv1.9.zip.

Hope you are able to test it and report back since we are unable to get such errors ourselves  :)
Always include type of hard/software and version when asking for support.

4Z4OQ

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Re: Failed updating using USB
« Reply #8 on: 2011-02-09, 12:22:58 »
Hi

Nowthe bar is moving forward for 8 sec about 3cm from the end... AND i am getting the error code 31

Jan (Microbit)

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Re: Failed updating using USB
« Reply #9 on: 2011-02-09, 14:47:29 »
OK, error code 31 turns out to be "A device attached to the system is not functioning.", which seems to be a generic Windows' error message. Why you get it is still unknown. Do you have access to another computer, preferably not a laptop?
Always include type of hard/software and version when asking for support.

4Z4OQ

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Re: Failed updating using USB
« Reply #10 on: 2011-02-09, 15:56:46 »
Hi Jan

it was good talikg with you. As informed, i was using anothr win7-64 bit laptop and got same issue. Then my IT coworker was able to get the firmware via the web and install it.

Thanks for your help. i will keep moving with the configuration.

BR
Ziv-4z4oq

Jan (Microbit)

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Re: Failed updating using USB
« Reply #11 on: 2011-02-10, 14:50:32 »
Glad that you feel it was "good" talking to me, hehe! I prefer writing English and so I don't get much practice in talking and therefore don't do that as good as I would like to  ;)

I have started a new topic on this matter:
http://www.remoterig.com/forum/index.php?topic=610

I you are able to help out then it would be great!  ;D

Always include type of hard/software and version when asking for support.