Remote Rig
RRC 1258 Support in English => General discussion forum => Topic started by: n5oya on 2012-08-04, 01:12:58
-
hello all. have several slight problems but lets take care of one at a time. on my Control rrc, when i plug in the power cord with or without cables connected to the unit it will freezes up and the 2 lights on the mic/aux jack stays lit. I am unable to log into the unit at all. i cant turn on the radio..i cant do anything when waiting 1, 2 etc minutes it just doesnt do anything but, if i disconnect the power cord and plug in the usb cable connected to the computer the unit recycles normally and then i plug in the power cord and will recycle once more like normal and wont lock up. now i thought there was a glitch in the firmware so i installed several times and ever switched to a lower firmware but does the same.
this is the problem...when i leave home and i dont have a laptop and i plug the power to the unit it will lock up and im out of luck so i need to fix this problem. thanks for help.
-
Hi
If both the red and yellow LED is on the unit do not boot up. This can happen if the power supply is not delivering power enough. When you connect the USB cable the unit will be powered from the PC thats why it work then. If the unit has been hit by a llightning strike this can also happen if the DC input components are hurt. Also try without the panel connected.
73 de mike.
-
i have just changed power supplies to my station power supply and still locks up on power up. thanks
-
Mine started doing this to as soon as I flashed the latest firmware ... I can usually get it to boot by unplugging all the cables - it seems like unplugging the Ethernet cable will allow it to power on ... I will try it again after while ... But it doesn't happen to mine every time, but most often it does not boot ...
-
This is not uncommon. I first reported it a number of months ago on this forum.
http://www.remoterig.com/forum/index.php?topic=1072.msg4384#msg4384
It is not the PSU - I have seen lock-up with both large and plugtop supplies. it certainly is a failure to boot as both the Ethernet and USB ports are dead.
The only cure seems to be to remove all power for >10 mins and then try again.
73
John G4SWX
-
N5OYA received a new remoterig and problem solved. Seems to have been a bad unit. Works great when I tested it.
-
I have a brand new Remote Head unit s/n 5022. I have found pretty much the same problem as first post.
red and yellow light stay on and no conncetivity when powered by 12v power cube.
(I have tried a couple of cubes with 2 amp spec)
My unit is consistent with this issue.
The Work Around is -- If you unplug all power and then plug USB in first it will boot and go to green blink light. If you then plug in 12v power cube, green light will go steady and all will work properly. YOu can then unplug USB cable and all will be fine (until next power cycle)
I also noticed you can do a restart through web page and unit will reboot properly. It appears to only fail when power is completely removed and rebooted.
I have the latest firmware build Aug 15 2012 15:15:57, software 2.61.
Please let me know if you have any other ideas.
Thanks,
Gary KT7AZ
-
Thank you for a good description of the problem we will look at it tomorrow
73 de mike
-
I have discovered the same issue on my setup with the Kenwood TS-480 and 2.61 software version. As with the others, I have connected all of the cables to the control unit, applied power, and waited until the power light stopped blinking and became solid (confirming Ethernet connection). When I power the rig the first time, there is an immediate beep, the screen reads "Hello" indefinitely, and the AUXMIC lights both light up. If I then remove the power plug, wait 5 seconds, and reapply power and await connection, the following is noted when I turn on the control head: immediate beep, "Hello" screen about 3 seconds later, then full radio functionality at about 4 seconds. I am hopeful that the solution will be found.
73, Craig (AE7I)
-
This is not the same thing, what you are describing is a normal loss of internet connection. Yellow means that hte connection has once been established, and the red that the incomming audio stream is missing (probably data also, but there is no LED for that). If the Internet connection is back within 60 s you do not need to do anything. If it's not you have to push the PWR button OFF and ON again.
73 de mike
-
I suspect more is going on than simply a loss of internet connection as this is a new behavior. The FIRST time I turn on the TS-480, the head display has "HELLO", the two lights on either side of the AUXMIC are illuminated, and nothing happens. About 45-60 seconds later, the red light goes out and the green light remains illuminated. However, the rig still displays "HELLO" and there is no audio or control functions available. Even holding the power off button for several seconds does nothing. The only remedy is to remove power temporarily and once the steady power light is evident (plus a bit of time beyond that presumably for additional information exchange), I can successfully turn on the rig.
Here is what I see when the rig is clearly locked up (note all looks good from the standpoint of the RRC):
Name Value
Control panel ON
Radio ON
Connection status OK
SIP status Connected/transfering
Last SIP error None
RTP status Excellent(60)
UDP cmd status OK(45)
SIP command timeout 0
Rx Jitter buffer size 4
Rx Jitter delay 3
Dual Rx 0
Current audio packet size 20
Current audio quality 2 - Linear 16 bits 8 kHz
SIP Out port 5080
SIP In port 5080
Audio Out port 11000
Audio In port 11000
Command Out port 12000
Command In port 12000
External SIP In port 5080
External Audio In port 11000
External Cmd In port 12000
Other party ***.***.***.** (intentionally blanked)
Input 0 High
Input 1 High
Input 2 High
Output 0 High
Output 1 Low
Output 2 Low
DNS status OK, remoterig.com = ***.***.***.** (intentionally blanked)
Active profile: Default
PTT status: OFF
In conclusion, I think there is something else I am missing since this appears to be new behavior.
Thanks, Craig AE7I
-
Craig,
I have seen this problem a lot where there were bandwidth or latency issues, especially when
trying to use the system over a 3G link. You didn't mention what your line was, but I think
this may be your problem and not RemoteRig.
Try reducing your bandwidth to a minimum and changing some parameters to compensate
for a poor line. Here are some tips:
1) These two are important:
- audio quality to 0 (half the bandwidth of codec 2 and more than adequate for SSB & CW)
- turn continuous RTP on or set RTP to continuous (depending upon firmware version)
2) Play around with these 3 until you are satisfied:
- increase rx jitter buffer to min 10
- increase rx jitter delay to min 12
- audio packet size 20 or 40
3) Also, make sure that serial ports COM1 and COM2 are turned off if not used,
or that either being used is set to the minimum bps necessary to handle the serial
communication. For example, use 4800 for CAT on a rig like the TS-480 and not
a high speed like 57600, since the higher speed is completely unnecessary.
73,
Mitch DJ0QN / K7DX
-
I am connected to a communications port located on a mountain top communication site. When I ping the IP address, I get a reply turnaround of 39-43 ms, average 40 ms.
I have tried setting audio quality to 0, RTP to continuous, jitter buffer to 12, jitter delay to 10, audio packet 20 . All COM ports are off and not utilized. I used a friend's RemoteRig units and had the same phenomenon. All units had already been upgraded to 2.62 firmware.
This problem seems very reproducible. The first time I try to turn on the control head after the RemoteRig has had a chance to fully boot up and connect (solid green power light), I get the "Hello" screen on the TS-480 immediately and then the green light to the right side of the AUX/MIC jack lights followed a few seconds later by the red light. If I remove and reinsert the power cord, wait until the green power light is solid, then turn on the control head, there are several seconds before the "Hello" screen appears and a few seconds later I have full function of the rig. If I turn the rig off, wait 30 seconds, then try to turn it back on, the same lock up occurs. Once again, I need to remove power from the RemoteRig, wait until boot up is complete, and then power up the rig.
Any other ideas to try?
Craig, AE7I
-
It is hard to say what exactly the problem is, however I would focus on the radio location's
router and internet connection. Since you have the same problem from more than one control
location, the problem is clearly there. I am positive that it is not a RemoteRig problem, but is related
to that line or router.
I would probably swap out the router as my first step, since this is the likely culprit if the line has
a good quality as you appear to indicate.
73,
Mitch DJ0QN / K7DX
-
I agreed with Mitch. The Red LED always indicate that no RTP-packages are comming in = a break in the connection, so I agree that something happens in the routers.
73 de mike
-
I will look into that possibility. We are connecting into a microwave channel bank, so my knowledge of the system is not strong. There may be a microwave hop that is somehow creating a problem. It is my friend's communication site. I will explore that possibility further.
Craig, AE7I
-
I am still having challenges with RemoteRig and my TS-480. The control head locks up when I first turn it on. The "HELLO" flash screen remains unchanged, a few seconds later the red light on the left of the Aux/MIC lights up, and I am unable to turn off the rig with the power button.
There are two ways I have managed to get it to turn on at this point:
1. Wait about 60 seconds, when the red light goes out, then unplug the TTL plug (control goes dead), then plug it back in, at which point the rig turns on normally.
2. Unplug the power to the RemoteRig Control unit, plug it back in, wait for it to fully boot, then turn on the rigs control head.
I made a video showing how it turns on AFTER I have power cycled the RemoteRig. At that point, I turn the rig off, then try to turn it back on which shows the lock-up phenomenon. http://www.ae7i.com/RemoteRig.html
This isn't just happening to me, but also to K7UI. It happens regardless if we have it on a LAN or connected with a high speed data access (48 Mbs).
I suspect something between the TS-480s control head and the RemoteRig Control Unit has somehow changed with firmware revision.
Is it possible to use an older version of firmware to see if it corrects the issue? Other suggestions??
Thanks,
Craig, AE7I
(and Dave, K7UI)
-
If the red LED turns on the incomming audiostream is lost because the Internet connection is broken somewhere. The system will wait for 60s and if it comes up again during that time it will connect automatically, after 60 sec you have to connect manually. This has nothing to do with firmware version or the TS-480. You can test by bringning both units to same place. I would have tried with different routers if it always happens in the start and never after it once have connected.
73 de mike
-
"Since you have the same problem from more than one control
location, the problem is clearly there."
I will certainly look into that as a possibility, but would like to play "devil's advocate" (with limited in depth knowledge) and suggest the problem could also lie between the RemoteRig control and the TS-480. If it was just a remote router, then I wouldn't be able to duplicate the problem in my home using my LAN. It is quite confusing to me and I wish that there were more tools available to me - e.g. a blow by blow log of everything happening when I turn on the rig.
The remote site is part of Dave Mett's High Sierra Communications and his I.T. person suggested we focus on the RemoteRig Control to TS-480 control head, but I am open to any suggestions on how to debug this problem.
I suppose the next time is to bring the remote radio back to my home, hook it up to the LAN and see if the problem is duplicated here. If so, then it seems unlikely that the remote site router is the problem. If that is ruled out, then what would be my next step? Any other valid diagnostic steps to consider?
Craig, AE7I
-
Another way is to send me the details by mail and I will try from here. I can then tell
you more precisely where the problem probably lies. I have done this many times.
My direct mail is dj0qn (at) darc.de.
73,
Mitch DJ0QN / K7DX
-
Hi
I understand this is a very old thread, but as I have had exactly the same problem as Craig AE7I describes very well, I would like to learn if a solution has been found.
About two years ago I installed the remote part of a new TS-480 in my summer cottage near Geysir, about 100 km from my home QTH. It has worked very well except for the tedious startup procedure that is exactly aš Craig describes.
Recently I bought a second TS-480 control head and a second new control RemoteRig box. The intention is to use this when travelling or use it within the local network at my summer cottage.
As a test I have swapped both RemoteRig control boxes and both TS-480 control heads at my home home QTH but the startup problem is still there.
The latency/jitter in the link is stable max 45 ms as measured with the PingPlotter.
So again, has a solution been found?
Regards, Agust, tf30m