Remote Rig

RRC 1258 Support in English => Hardware, Cabling, Installations => Topic started by: DL9DAK|N9DAK on 2015-08-15, 19:07:51

Title: RRC-1258 with Windows 10 & Ham Radio Deluxe 6.3
Post by: DL9DAK|N9DAK on 2015-08-15, 19:07:51
Hello, I upgrade my PC from Win 7 to Win 10 and also update HRD to the latest version 6.3. I am using  K3 mini connected to the 1258 for the RHR service. The 1258 is connected to the PC via USB.

The first problem is that I can not see the virtual COM ports of the RRC 1258 in HRD settings any more - for example for setting up CW RTS keying of RTTY FSK. But in the device control I see the 4 COMs of the 1258 and also the 2 COMs of the K3 mini. But in the USB port selection of HRD CW/RTTY setting some ports will be offered for the selection - like the K3 mini ports - but not the ports of the 1258. I try updateing the drivers but without any positiv result.

The second problem is as follow: After starting HRD and connect to the K3 mini with the COM port for CAT the connection will be established and the frequency will be read out once and shown in the radio panel of HRD. But if I tune on the K3 mini to another frequency the QRG on the HRD radio panel will not follow. But if I change the frequency in the radio panel of HRD the frequency at the remote station and K3 mini will be changed. But before updating to Windows 10 and HRD 6.3 the frequency readout works.

So I want to ask if anyone has the same problems. I do not know if the problem will be Windows 10, or may be the 1258 drivers. may be there is a issue with the driver compatibiliy to Windows 10? Another possibility will be that the HRD 6.3 version has a problem with Windows 10.

Regards
Peter
Title: Re: RRC-1258 with Windows 10 & Ham Radio Deluxe 6.3
Post by: DL9DAK|N9DAK on 2015-08-15, 20:10:24
I checked the COM ports with FLdigi and there I can select all the RRC1258 COM Ports. So may be this is an issue of HRD and not of RRC1258 hardware or drivers. So any confirmation of the issue form anyone ...

Regards
Peter
Title: Re: RRC-1258 with Windows 10 & Ham Radio Deluxe 6.3
Post by: ND1Y on 2015-08-21, 23:00:24
Hi Peter,

I do have the same problem as your second one here. I have my PC connected to my local 1258 via USB, which is installed DX Lab instead of HRD. After upgrading from Win 7 to Win 10, the frequency is not shown in the panel of DX Lab or DX Lab does not follow the change of my K3 Mini. Strange enough, however, DX Lab can change the frequency of my K3 mini.

73!

Sam ND1Y/JL1CNY 
Title: Re: RRC-1258 with Windows 10 & Ham Radio Deluxe 6.3
Post by: DL9DAK|N9DAK on 2015-08-22, 14:34:04
Hi Sam,

so we both have the same problem. It is good to know, what this seems to be undependend of the application used for CAT controlling. I think it should be a COM port driver problem with Windows 10.  So Microbit/Remoterig should check the Windows 10 compilance of the virt USB driver ... - is there a special support email or do the Remote Rig crew also track the forum?

73
Peter
Title: Re: RRC-1258 with Windows 10 & Ham Radio Deluxe 6.3
Post by: ND1Y on 2015-08-23, 00:31:06
Peter,

I was about to send an email to DX Lab Forum to ask for the solution of this problem. Given that you have the same problem as mine, I am inclined to think that it should be a driver problem of virtual COM software. I am expecting that Microbit Setup Manager will be upgraded to include a fixed driver for Windows 10 soon.

73!

Sam ND1Y/JL1CNY
Title: Re: RRC-1258 with Windows 10 & Ham Radio Deluxe 6.3
Post by: roland on 2015-08-23, 00:36:09
Yes. We are working on that
Title: Re: RRC-1258 with Windows 10 & Ham Radio Deluxe 6.3
Post by: DL9DAK|N9DAK on 2015-08-23, 12:09:24
Hallo,

that's great to hear. So thanks in  advance to the Microbit crew!

73
Peter
Title: Re: RRC-1258 with Windows 10 & Ham Radio Deluxe 6.3
Post by: Jan (Microbit) on 2015-08-24, 12:00:52
It got a little confused here ;)

The USB Com ports in the RRC do not use drivers provided by us at Microbit. They use a driver from Microsoft which is included in Windows. What we at Microbit do are just to include the required "INF files" which are used to tell Windows that we want it to use its USB Com port driver for the RRC. Without them the ports would be "unknown" by Windows.

Also, in the RRC we provide support in its firmware for those Com ports so that Windows is able to communicate with them and present them as ordinary COMx ports.

So we are not able to do something about the driver as it's Microsoft's driver. What we could do is change the INF file and/or the RRC's firmware. The problem is that we do not know what is causing the behaviour you are seeing and we are - so far - not able to reproduce it either.

For a HRD noob like me, where do I find the "USB port selection of HRD CW/RTTY setting"?

Title: Re: RRC-1258 with Windows 10 & Ham Radio Deluxe 6.3
Post by: W1UE on 2015-08-24, 16:56:41
Peter
Your problem sounds like it may be a Virtual Comport Manager (VCM) Problem.  I have found- through experience- that more than one VCM on your computer may cause you problems.  For example, the Virtual Comports created by VSP Manager, and those created by Microbit Setup Manager, may not coexist on the same computer without problems.  The Microham Virtual Comport Managers may not coexist with other VCMs.  Notice, I say, may- sometimes ops may have them on the same computer with no problems, other times they won't work from day 1.  I've even seen it where problems don't exist today, but a week from now they do.  In its installation instructions, VSP Manager tells you to remove all other Virtual Comport Managers off your system before you install it.  The one way communication you describe with the radio leads me to believe that you may a conflict with VCMs.

My suggestion is to look at your system in Device Manager, and see if you have multiple VCM.  If you do, do you need all of them?  In particular, I'm not sure why you leave your K3Mini connected to USB all the time- I've found no need to do so with mine.  I do use the Microbit USB cable and do radio control through Com2 of it, and use ComExtra for the Winkey in the RRC, so I don't leave my K3Mini connected to USB (and the comports are never created for it). 

It also sounds like you updated from Winxx to Win10, then tried your apps.  I'd also suggest you uninstall, then reinstall the Microbit Setup Manager if you haven't already done so; there may have been a glitch that prevented Win10 from realizing that those comports.  I would also do it in this order: disconnect the Microbit USB cable, reboot the computer, uninstall Microbit Setup Manager, reboot, then reinstall Microbit Setup Manager.

I'm not a computer professional, but have just been stung too many times by VCM programs that can't work together.  Any one of them will work fine, but when you put a second one on the computer the chances there will be problems goes way up.   

Dennis W1UE
Title: Re: RRC-1258 with Windows 10 & Ham Radio Deluxe 6.3
Post by: Jan (Microbit) on 2015-08-24, 17:02:38
What we have seen is that some installation programs creates overlapping COM ports, and that is always a problem. If that happens you better renumber them so that they do not overlap.
Title: Re: RRC-1258 with Windows 10 & Ham Radio Deluxe 6.3
Post by: dj0qn on 2015-08-25, 00:02:33
Note this old thread:
http://www.remoterig.com/forum/index.php?topic=877.msg4032#msg4032

It usually solves the problems. I also have a program I can mail someone on request that removes
all USB drivers. It really solves all problems, but can be dangerous.

73,
Mitch DJ0QN / K7DX
Title: Re: RRC-1258 with Windows 10 & Ham Radio Deluxe 6.3
Post by: DL9DAK|N9DAK on 2015-09-05, 19:46:44

The USB Com ports in the RRC do not use drivers provided by us at Microbit. They use a driver from Microsoft which is included in Windows. What we at Microbit do are just to include the required "INF files" which are used to tell Windows that we want it to use its USB Com port driver for the RRC. Without them the ports would be "unknown" by Windows.

Also, in the RRC we provide support in its firmware for those Com ports so that Windows is able to communicate with them and present them as ordinary COMx ports.

Hello, so I installed the setup manager WITH the drivers offered in the installation dialog. Tomorrow I will deinstall the setup manager with drivers, disconnect RRC1258 and after restart connect the RRC1258 and hopefully the Win drivers will be installed. I do not use the USB ports for controlling the K3 mini so should I also delete this drivers via the device manager? I will use the K3 mini audio codec for receiving audio only.

regards
Peter

Title: Re: RRC-1258 with Windows 10 & Ham Radio Deluxe 6.3
Post by: DL9DAK|N9DAK on 2015-09-06, 16:02:08
So one question is how can I get the driver installed via the setup manager out of my operating system without deleting all the USB drivers because this is my office PC and I had a few USB devices connected to this PC. Hard work do reinstall all.

So if I deinstall the setup manager will the USB drivers and the sources for the driver installed for sure? Sometimes if a driver in deleted with the Windows device manager the driver source is still in the operating system and if the device is reconneted this deinstalled driver will be used again by the automatic driver install process of Windows. That is the reason why I am asing this specific question.

Regards
Peter   
Title: Re: RRC-1258 with Windows 10 & Ham Radio Deluxe 6.3
Post by: dj0qn on 2015-09-06, 16:18:58
Peter,

If you follow the link I gave above, it will allow you to delete them selectively.

73,
Mitch DJ0QN / K7DX
Title: Re: RRC-1258 with Windows 10 & Ham Radio Deluxe 6.3
Post by: Jan (Microbit) on 2015-09-07, 08:52:17
Hello, so I installed the setup manager WITH the drivers offered in the installation dialog. Tomorrow I will deinstall the setup manager with drivers, disconnect RRC1258 and after restart connect the RRC1258 and hopefully the Win drivers will be installed. I do not use the USB ports for controlling the K3 mini so should I also delete this drivers via the device manager? I will use the K3 mini audio codec for receiving audio only.

regards
Peter
Just to be clear. The installation of the Setup Manager does two different things regarding Com ports:

1/
It installs INF files which will be used when connecting an RRC or Webswitch via USB to create USB serial ports. The driver used is Microsoft's USB to serial driver.

2/
It also installs drivers for software only COM ports used by for ex the Webswitch and/or RRC-Micro. Those drivers are not from Microsoft.


Title: Re: RRC-1258 with Windows 10 & Ham Radio Deluxe 6.3
Post by: ND1Y on 2015-09-18, 05:36:47
When my PC is connected to my local 1258 via USB, an error log was created by DX Lab. I sent it to the author of DX Lab for his review. He replied me that "the errorlog you sent me contains no errors. What it shows is that Commander is properly sending commands to your K3, but receiving nothing in response". For you information, I only have the Virtual Comports created by Microbit Setup Manager on my PC.

Then I unchecked "Use USB Com Port as COM1" of Serial Setting tab of my local 1258,which is now connected to my local PC via USB-Serial cable(with FTDI chipset). The problem is gone and now DX Lab shows the frequency of my K3 properly.

The fact that DX Lab works properly with a real comport but not with a virtual comport leads me to think that drivers offered by Microsoft have no problem.

73!

Sam ND1Y/JL1CNY
Title: Re: RRC-1258 with Windows 10 & Ham Radio Deluxe 6.3
Post by: Jan (Microbit) on 2015-09-18, 09:39:39
The fact that DX Lab works properly with a real comport but not with a virtual comport leads me to think that drivers offered by Microsoft have no problem.
What do you mean with "have no problem"?
Title: Re: RRC-1258 with Windows 10 & Ham Radio Deluxe 6.3
Post by: ND1Y on 2015-09-18, 16:49:03
Jan,

It might be misunderstanding. The bottom line is that I really want virtual comport to work properly. I can not operate RTTY from my local site remotely without it. I have been and will count on Microbit guys to solve this problem.

73!

Sam ND1Y/JL1CNY
Title: Re: RRC-1258 with Windows 10 & Ham Radio Deluxe 6.3
Post by: Jan (Microbit) on 2015-09-21, 16:33:23
You could also try to uninstall the USB Serial Ports in Device Manager, then unplug and finally plug in the RRC again. That might get them working.
Title: Re: RRC-1258 with Windows 10 & Ham Radio Deluxe 6.3
Post by: DL9DAK|N9DAK on 2015-10-22, 20:07:53
hello,

so I de-install all the USB drivers and install the RRC-1258MKII with out any new driver manual installation. I saw the COM port in the device manager of Windows 10 but the COM ports (only the CAT) for FSK and CW keying are not selectable in the Ham radio Deluxe dialog.

I heard from other users that they got exactly the same problem so it seems to be a issue with HRD and Win10 ...

Regards
Peter
Title: Re: RRC-1258 with Windows 10 & Ham Radio Deluxe 6.3
Post by: Jan (Microbit) on 2015-10-23, 08:02:28
If all four RRC Com ports are visible in device manager then everything should be ok concerning Windows and the RRC.
Title: Re: RRC-1258 with Windows 10 & Ham Radio Deluxe 6.3
Post by: wb1dx on 2015-12-14, 00:05:45
I too am having this issue. Using USB comm ports, K3 Remote, Win10, and DXLab's Commander. Worked fine prior to the Win10 upgrade. The frequency is not being reported back properly. I uninstalled and reinstalled and still the same thing. All other functions to control the radio appear to be working just fine; mode changes, Split, Swap, even typing a frequency directly into the control box and pressing enter changes the frequency just fine. Did I miss the eventual resolution to this issue or is it still open>

Regards, Ken - WB1DX
Title: Re: RRC-1258 with Windows 10 & Ham Radio Deluxe 6.3
Post by: DL9DAK|N9DAK on 2015-12-14, 08:54:05
I wrote a request in the HRD forum but no reply from the developement team so the problem is still the same ...

May be it helps if you can also add a message in the section "HRD 6.2 Rig Control"  threat "RRC-1258 Interface: virt. USB ports under Win10 and HRD6.3 not available" ...

Peter
Title: Re: RRC-1258 with Windows 10 & Ham Radio Deluxe 6.3
Post by: wb1dx on 2015-12-17, 02:16:58
Hi Peter. I don't think this is an issue with HRD. I am using DXLab Commander to manage my radio from the control side. All CAT functions with the exception of the frequency display work properly.

When not operating remote I  use DXLab Commander, also installed on a Win10 PC, with a microham interface and everything works fine.

Let me know if more information is needed.

73, Ken
WB1DX