RRC 1258 Support in English > Configuration, RRC 1258

Setup Manage v1.25

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N7IP:
I just installed this version of the USB drivers and now my 64-bit WIN7 PC no longer recognizes the remoterig. No virtual serial ports appear when I plug the USB cable into the PC. No hidden ports. I've tried restarting everything.

Thanks for any help,

Bob, N7IP

Jan (Microbit):
Hi Bob,

Which FW version do you have in your RRCs? Which version of Setup Manager did you have before 1.25?

Could you  try to run the attached program? It needs to be "run as administrator". It will create a log file named "DeviceInfoLog.txt" in a sub folder to "My Documents" called "MicrobitLogs". Send that log file to me.

N7IP:
Firmware version is 2.72 and s/n = 2976. I'm not sure which version of setup manager was installed previously. I think is was 1.17. Attached are the logs.

Bob

Jan (Microbit):
According to the Device info log there should be a number of COM ports belonging to two different RRCs:

MB      Ports   RRC1258 COM2 (COM7)
MB      Ports   RRC1258 COM2 (COM14)
MB      Ports   RRC1258 COM0 (COM5)
MB      Ports   RRC1258 COM0 (COM13)
MB      Ports   RRC1258 COM1 (COM6)
MB      Ports   RRC1258 COM1 (COM15)
MB      Ports   RRC1258 COMFSK (COM3)
MB      Ports   RRC1258 COMFSK (COM16)

But none of those show up when you connect the RRC to the PC? They are not even visible in Device Manager when you enable "Show hidden devices"?

If so then they might to have to be uninstalled so that when you reconnect the RRC they will be re-installed by Windows. To do that follow these steps:

1/
Get the new version of MicrobitDeviceInfo that I have attached.

2/
Disconnect all Microbit devices(RRC/Webswitch)

3/
Run MicrobitDeviceInfo  as admin (as before)

4/
Answer Y (also as before)

5/
Answer U to the question "Do you want to uninstall all Microbit devices?"

6/
Press C to confirm "Will uninstall Microbit devices!"

7/
Have a look at the DeviceInfoLog.txt and you should find that the devices which were marked as "MB" are gone. (Look from the end of the file since text is appended to the log for each time you run MicrobitDeviceInfo )

/8
Reconnect the RRC and see if the ports reappear.

N7IP:
Yes, none of the ports show up when I plug the RRC into the PC, even with "show hidden devices on" and also set devmgr_show_nonpresent_devices=1. The new program you sent ran fine. Log is attached. Afterward, I plugged the RRC into the PC and nothing was recognized. I rebooted and tried again, but nothing happened. (Setup Mgr was not installed at the time.) I installed Setup Mgr 1.25 and still when I plugged the RRC into the PC, nothing showed up.

I tried to install this RRC on another 64-bit WIN PC and that worked fine, so it seems the box is OK.

Bob

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